Returns & Warranty
Returns & Warranty
Your Amstar purchase is protected. We stand behind every tool we make.
1-Year Warranty
Every Amstar hair tool comes with a 1-year warranty against manufacturing defects, backed by our Philippine-based support team. If your tool stops working due to a fault in materials or workmanship, we'll repair or replace it.
7-Day Easy Returns
Changed your mind? You may return unused items in their original packaging within 7 days of delivery for a refund or exchange. Hassle-free, no drama.
How to file a claim or return
- Message us at amstar@groovyshop.ph or via our socials with your order number.
- Briefly describe the issue and attach a photo or short video.
- Our team will arrange a repair, replacement, or refund — quickly.
What's covered
- Motor or heating element defects
- Faulty switches, cords, or controls
- Items that arrive damaged or incorrect
What's not covered
- Accidental damage, drops, or water damage
- Normal wear and tear
- Use with incorrect voltage (Philippine mains are 220V)